Refund policy

Brand Name: Adore Home
Email: adorehomeshopify@gmail.com
Country: Pakistan

At Adore Home, hum apne customers ko quality products aur fair service dene ke liye committed hain. Agar aap apni purchase se satisfied nahi hain, to neeche diye gaye conditions follow karte hue return ya refund request kar sakte hain.

1️⃣ Return Eligibility

Aap product receive karne ke 7 din ke andar return request kar sakte hain, agar:

  • Product damaged ya defective ho

  • Wrong item deliver hua ho

  • Product unused ho aur original packing mein ho

Note: Used, washed, ya intentionally damaged items return accept nahi kiye jayenge.

2️⃣ Non-Returnable Items

Neeche wale items return/refund ke liye eligible nahi honge:

  • Sale ya discounted items

  • Customized products

  • Personal care / hygiene related items (agar seal open ho chuki ho)

3️⃣ Return Process

Return request karne ke liye:

  1. Humein email karein: adorehomeshopify@gmail.com

  2. Apna Order Number mention karein

  3. Clear product pictures attach karein (damage proof ke liye)

Hamari team 24–48 hours ke andar response degi.

4️⃣ Refund Process

  • Approved return ke baad refund 5–7 working days mein process kiya jata hai.

  • Refund same payment method par issue hoga (Bank Transfer / Easypaisa / JazzCash, jo applicable ho).

  • Cash on Delivery orders ka refund bank transfer ke through hoga.

5️⃣ Shipping Charges

  • Agar galti hamari taraf se ho (wrong/damaged item), to return shipping free hogi.

  • Agar customer apni marzi se return kar raha hai, to shipping charges deduct kiye ja sakte hain.

6️⃣ Exchange Policy

Hum defective ya wrong items ke liye exchange offer karte hain (stock availability par depend karta hai).